At Jelly Wizard, we believe every purchase should feel as magical as our products. But we understand that sometimes things don’t go as planned. Whether it’s the wrong item, a damaged product, or you’ve simply changed your mind, we’re here to make the returns process easy and hassle-free. Your satisfaction is our top priority, and we’ll do everything we can to ensure your experience with us is a positive one.
Easy Returns — No Spells Required!
If you’re not completely satisfied with your order, you have 30 days from the delivery date to return it. Items must be unused, in their original packaging, and in the same condition you received them. We aim to process returns quickly and efficiently so you can either get the right product or your money back without any stress.
How to Return an Item:
- Contact Us: Send an email to support@jellywizard.com with your order number and the reason for the return. Our customer care team will respond within 24-48 hours with instructions.
- Pack It Up: Carefully package the item in its original packaging. Make sure the product is unused and in perfect condition to ensure a smooth refund process.
- Ship It Back: We will provide a return shipping label in most cases. Some returns may require you to cover the shipping costs, but we’ll let you know upfront. Drop the package off at your nearest shipping center, and you’re all set!
- Refund Time: Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method, and we’ll notify you as soon as it’s completed.
Exchanges — Get the Right Fit!
If you love our products but need a different size, color, or style, we’re happy to offer easy exchanges. Just contact us, and we’ll guide you through the process to get the perfect product into your hands.
Damaged or Defective Items — We’ll Make It Right!
Received a product that’s not up to our magical standards? If your order arrived damaged, defective, or incorrect, please let us know immediately. We’ll send you a replacement or process a full refund—whichever you prefer. Simply email us with photos of the issue, and we’ll take care of the rest.
Non-Returnable Items:
While we strive to accommodate all returns, some items are non-returnable:
- Gift cards
- Downloadable products
- Items marked as final sale
Please double-check your order before purchasing these items, as they are not eligible for refunds or exchanges.
Return Shipping Costs:
In most cases, we cover return shipping costs if the item is defective, damaged, or incorrect. For other returns (such as if you changed your mind), you may be responsible for the shipping fees. We’ll always let you know upfront to avoid any surprises.
Refund Processing Time:
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Refunds are typically processed within 5-7 business days. Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Need Help?
Our friendly team of Jelly Wizards is always here to help! If you have questions about your return or need assistance with anything else, don’t hesitate to reach out. Contact us at support@jellywizard.com or visit jellywizard.com/contact for more support.
At Jelly Wizard, we’re committed to making your experience as magical and stress-free as possible. Thank you for shopping with us!
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